The purpose of this RFP is to solicit proposals from PBX vendors, professional service vendors, implementation partners and/or Value-Added Resellers (VARs) who can demonstrate that they possess the organizational, functional and technical capabilities to provide professional services & implementation of a Cloud Based PBX with Teams Client Integration (not Teams client dependency) that meets the City’s needs. The City will consider proposals from single vendors or from multiple vendors working as a team. In the event multiple vendors submit a proposal together, the City expects that there will be one prime contact to be responsible for the project. Vendor(s) shall have experience in successfully implementing the proposed solution at local government agencies of similar size to Bothell. The successful vendor shall be responsible for the approved design and implementation of a Cloud Based PBX that offers Teams Client Integration but not a Teams client dependency, as well as user acceptance testing and any required user training.This RFP process seeks to find the best overall solution to the City of Bothell for this investment. Factors that may contribute to the selection process include but are not limited to: Understanding of and ability to meet the City’s requirements,Overall cost of service and ongoing licensing costs,Project approach, implementation methodology and past success,Feedback from customer references and experience with municipalities similar to Bothell,Compliance with the City’s terms and conditions.