The City of Seattle is seeking proposals for RFP to Upgrade City's Oracle Billing System. Proposals are due no later than 4:00 pm on Monday, January 12, 2026. All questions are to be submitted through the e-procurement portal at https://procurement.opengov.com/portal/seattle no later than 4:00 pm on Monday, December 1, 2025. The City of Seattle is initiating a comprehensive upgrade of its Oracle Customer Care and Billing (CC&B) application from version 2.7 to version 25.4. This on-premises upgrade includes: Full application upgrade Hardware and infrastructure refresh Redevelopment of integrations Rewriting and validation of over 100 reports Deployment across seven operational environments Of these efforts, the City is looking for vendor assistance with the CC&B application upgrade and any redevelopment needed of the integrations between CC&B and other applications. This initiative will overall enhance the stability, scalability, and long-term maintainability of the utility customer information system supporting Seattle City Light (SCL) and Seattle Public Utilities (SPU). 2.1.1 Target Environments to be Upgraded Environment Name Purpose CCB Production Live customer operations CCB UAT User Acceptance Testing CCB QA Quality Assurance CCB Development Customization and configuration CCB Training User training CCB Sandbox Proof-of-concept experimentation CCB Gold Master configuration baseline 2.1.2 Systems and Interfaces Affected The CC&B system integrates with approximately 35+ applications. The following table summarizes major interfacing systems expected to be updated or rewritten: Integration Area Systems and Applications Oracle Cloud Services MSCS, WACS Internal Applications APEX (AIMS, ChuckApps), Seattle Meter Watch, DSS/T Advanced View Usage Customer Interfaces Engage One Suite, I3 Verticals Portal, Kubra, Finalist, Promise Pay Field & Metering Temetra, Itron (SPU), Landis+Gyr Command Center, Itron Standard & MV90 (SCL) Communication & IVR Genesys Cloud CX, Genesys CIC Interactive Desktop GIS & Asset Management Maximo, Esri GIS Financials & Billing PeopleSoft Financials, Output Services Group/Precisely, Wells Fargo External Partners & Compliance State of WA Unclaimed Property, EPA, NOAA, Recology, Collection Agencies, City of Shoreline Tools & Automation Broadcom Autosys, Brillion PowerPath, Storm/iNovah, NICE Automation 2.1.3 Major Workstreams Workstream Description Application Upgrade Upgrade CC&B v2.7 to v25.4 across all environments. This includes CC&B code rewrite and updates. A full quality assurance (QA) testing effort from unit testing to assisting the business prepare scripts for user acceptance testing (UAT) Infrastructure Refresh Replace end-of-life servers, middleware, and database components Reports and Query Redevelopment Assess and possibly rewrite reports, queries, scripts that access CC&B and interface data for analytics and reporting purposes Integration Redevelopment Assess and redesign ~35+ integrations; may require web service rewrites Training & Change Management Train-the-trainer sessions and post-go-live knowledge transfer for both technical and functional staff

The City of Seattle operates a complex and mission-critical Customer Information System (CIS) environment leveraging Oracle's Customer Care and Billing (CC&B) platform, currently running version 2.7 in an on-premises deployment. The system serves as the backbone for utility customer account management, billing, meter data processing, and service delivery across Seattle City Light (SCL) and Seattle Public Utilities (SPU). In support of its long-term strategy, the City of Seattle's Information Technology Department (ITD), Seattle City Light (SCL), and Seattle Public Utilities (SPU) (hereon jointly referred to as the “the City”) intends to upgrade its CC&B environment (application, OS, middleware, database, physical infrastructure) to version 25.4, the latest supported release as of April 2025 . This upgrade is vital to ensuring system sustainability, improving cybersecurity posture, enhancing compatibility with modern technologies, and positioning the City for future cloud readiness and service innovation. The existing CC&B ecosystem is integrated with over 35+ enterprise and third-party systems, including but not limited to Oracle Meter Solutions Cloud Services (MSCS), Oracle Work and Asset Cloud Service (WACS), Oracle Network Management System (NMS), Esri GIS, Itron field systems, Maximo, and PeopleSoft Financials. These integrations play a pivotal role in enabling end-to-end utility operations, such as metering, billing, outage management, and customer engagement. To support development, testing, training, and operational continuity, the City maintains seven (7) distinct CC&B environments: Production User Acceptance Testing (UAT) Quality Assurance (QA) Development Training Sandbox Gold (pre-production baseline) All environments must be upgraded and revalidated to ensure consistent functionality, data integrity, and compliance with City operational requirements. The City employs Oracle WebLogic for application deployment, Oracle GoldenGate for real-time database replication to support reporting, and BI Publisher, Sequel Server Reporting Solution (SSRS), Tableau, and Power BI as part of its reporting suite. Additionally, Azure DevOps is leveraged for managing project tracking, defect resolution, and Agile delivery. Given the critical nature of utility services to residents and businesses, the City seeks a Vendor with proven experience in delivering large-scale CC&B upgrades, particularly within the public utility domain. The selected Vendor will be expected to bring deep industry knowledge, robust technical capabilities, and a collaborative delivery approach to ensure the success of this strategic initiative.