Pierce County
Questionnaire
Commissary Services for Pierce County Corrections
2026-RFP-138
Project Questions
1
Administrative Questions
Type: sectionHeader
2
Proposer Confirmation
Type: confirmation
As an authorized representative of the Proposer, having carefully examined the Request for Proposals, propose to furnish services in accordance therewith as set forth in the attached proposal.I further agree that this proposal will remain in effect for not less than sixty (60) calendar days from the date that proposals are due, and that this proposal may not be withdrawn or modified during that time.I hereby certify that this proposal is genuine and not a false or collusive proposal, or made in the interests or on behalf of any person not therein named; and I have not directly or indirectly induced or solicited any Contractor or supplier on the above work to put in a false proposal or any person or corporation to refrain from submitting a proposal; and that I have not in any manner sought by collusion to secure to myself an advantage over any other contractor(s) or person(s).In order to induce the County to consider this proposal, the Proposer irrevocably waives any existing rights which it may have, by contract or otherwise, to require another person or corporation to refrain from submitting a proposal to or performing work or providing supplies to Pierce County, and Proposer further promises that it will not in the future directly or indirectly induce or solicit any person or corporation to refrain from submitting a response or proposal to or from performing work or providing supplies to Pierce County.
3
Ownership and Copyright of Submitted Materials
Type: confirmation
By submitting a proposal, I agree that all documents, reports, proposals, submittals, working papers, or other materials prepared by the Proposer pursuant to this proposal shall become the sole and exclusive property of the County, and the public domain, and not property of the Proposer. The Proposer shall not copyright, or cause to be copyrighted, any portion of items submitted to the County in response to this procurement.
4
Supplemental Attachment Confirmation
Type: confirmation
I confirm I have reviewed the content of the following attachments included under this RFP: Sample Agreement and any other documents as identified as "sample" in the Attachments section and acknowledge I understand and agree to these requirements should my organization receive a contract as a result of this proposal.
5
Insurance Requirements
Type: confirmation
By submitting a proposal, I understand and agree that if awarded funding from this RFP, the organization must be able to meet all insurance requirements based on services being purchased, prior to contract execution, and types of insurances may include, but are not limited to:Commercial General Liability Insurance: Required on all contracts. Standard levels are $1M occurrence/$2M aggregate (may be higher/lower, depending on value of contract and type of service).Commercial Automobile Liability Insurance: Required when the Contractor uses owned, rented, or leased automobiles to complete the services as required per the contract. Higher coverages may be required for fleet/large passenger vehicles. Workers Compensation Insurance: As required by Washington State.Professional Liability or Errors and Omissions Insurance: If the Contractor provides services such as analysis, consulting, counseling, daycare, legal, medical, nursing, pastoral, medical, or other services that require professional licensing.Abuse and Molestation: If the Contractor will be working directly with youth under the age of 18, elderly, disabled or other vulnerable populations.Cyber/Privacy and Security Insurance: If the Contractor is doing work that could give the Contractor access to personal or sensitive information from within the County's network or on the Contractor's personal computer, or lead to breaches of security, leading to a loss of privacy or identity theft.Crime/Employee Dishonesty Insurance: If the Contractor is in the custody or control of Pierce County funds such as cash, credit cards, checks or physical property.Other insurance(s) applicable to services being purchased: Such as Excess or Umbrella Liability Insurance if the contract is in excess of $500,000.In addition:Pierce County shall be named as an "Additional Insured" which must be provided in the insurance endorsement; andInsurance requirements also apply to any subcontractors hired by the main Contractor to deliver services, where applicable.Please see "Exhibit D" in the SAMPLE AGREEMENT under attachments to see full insurance requirements. If you have questions regarding insurance requirements, please submit them through the “Question & Answer” section of the RFP.
6
Debarment Certification
Type: confirmation
As an authorized representative of the Proposer, I certify to the best of my knowledge and belief that the organization and its principals:Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency;Have not within a three-year period preceding this proposal been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, State, or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property;Are not presently indicted for or otherwise criminally or civilly charged by a government entity (Federal, State, or local) with commission of any of the offenses enumerated in paragraph (1)(b) of this certification; andHave not within a three-year period preceding this proposal had one or more public transactions (Federal, State, or local) terminated for cause or default.Does not employ any person nor contracts with any person or agency excluded from participation in federal health care programs under either 42 U.S.C. 1320a-7 (§§1128 or 1128A Social Security Act) or debarred or suspended.By checking the confirmation, I understand that a false statement on this certification may be grounds for rejection of this proposal or termination of any award. In addition, under 18 USC Sec. 1001, a false statement may result in a fine of up to $10,000 or imprisonment for up to 5 years, or both.
7
Organization Information
Type: sectionHeader
8
Authorized Individual
Type: shortAnswer
Please provide the name and title of the individual authorized to execute a contract on behalf of the organization.
9
Organization Information
Type: longAnswer
Please provide the legal name, any d/b/a names, years in business, local address, billing address if different, email address, and phone number of the organization making the proposal.
10
Organization Tax ID Number
Type: shortAnswer
Please provide the Employee Identification Number (EIN).
11
Washington State Unified Business Identification (UBI) Number
Type: shortAnswer
Please provide the organization's UBI number. WARNING: Failure to provide a UBI number may be cause for the application to be disqualified from competition.
12
Organization Contacts
Type: longAnswer
Please provide the name, phone, and email for:Executive Director/CEO/PresidentFinancial Manager/CFOContract Manager
13
Threshold Review Information
Type: sectionHeader
Proposal should include the following:Inmate Commissary menuCommissary delivery planContingency plansAnticipated percent of revenue to be returned to Pierce CountyCommissary Operation Plan - Fulfillment onsite vs offsite storageStaffing model to include, 1 Manager and 4 Full Time EmployeesAll other requested itemsInmate incentive programsInmate re-entry programA seamless continuity of services and transition plan to a new vendor at the end of the contract term
14
Unique Entity Identification (UEI) Number
Type: shortAnswer
An organization must have, at the time of submission, an active UEI number when the funding is identified as federal. Please list your UEI as issued by Sam.gov. Funding may or may not create a subrecipient relationship between the organization and the County. WARNING: Failure to provide a number OR if the UEI number is NOT ACTIVE may be cause for the application to be disqualified from competition.
15
Scored Proposal Questions
Type: sectionHeader
16
General Operations
Type: longAnswer
Describe your complete process for collecting and fulfilling weekly individual commissary orders, including your capacity to deliver over two days to multiple facilities. In your response, explain how you ensure all food and beverage items arrive prior to expiration, how you package individual orders in clear sealed plastic bags, and the quality control measures you use to ensure accuracy. (0-25 points) Describe your delivery coordination procedures, including how you notify Correctional staff of scheduled deliveries and ensure compliance with changing Jail directives. In addition, explain your order and transaction receipt system (including sample formats) and outline your procedures for onsite inspection of deliveries by Corrections staff. (0-25 points)
17
Product Requirements & Religious Accommodations
Type: longAnswer
Describe your ability to provide religious products, including Halal and Kosher foods and specified religious items (prayer rugs, miswaks, scented oils, kufis, etc.) (0-30 points)
18
Financial & Account Services
Type: longAnswer
Describe the methods your system provides for friends and family to deposit funds into inmate accounts (via internet, phone, or any other available channels) and explain how your commissary system supports invoicing the phone vendor. (0-20 points) Describe your process for notifying the County of commissary price changes and confirm your ability to meet the required two‑week advance notification period. (0-20 points)
19
Auditing & Tracking
Type: longAnswer
Explain how your system continuously tracks inmate commissary history for audit purposes. (0-10 points) Describe how indigent purchases are recorded and confirm compliance with ACLU Prisoners’ Rights standards. (0-10 points)
20
Technology & System Integration
Type: longAnswer
Describe your ability to provide a Spillman Integration solution or equivalent, including supported data exchanges and system compatibility. In your response, explain how your system enables the purchase of phone time in partnership with the County’s telecommunications vendor, and confirm that the hardware and software you provide will allow both County staff and inmates to access the commissary network. (0-20 points) Explain your process for installing, maintaining, and supporting technology that remains County property, and confirm that all County data in your system will remain the exclusive property of the County. Describe the controls you use to prevent unauthorized use or sharing of County data. (0-20 points)
21
Security & Staffing
Type: longAnswer
Describe your staffing plan, including how you ensure full staffing with professionally trained personnel, and explain your process for completing County‑required background checks and obtaining County approval before assigning any employee to work in the Jail. (0-15 points) Describe your contingency plan for maintaining uninterrupted commissary services during lockdowns, strikes, riots, fires, power failures, or other operational disruptions, and explain how your employees will comply with all Pierce County Jail rules, regulations, and security protocols. (0-15 points)
22
Cybersecurity & Technical Requirements
Type: longAnswer
Describe how you will keep all servers, operating systems, applications, and databases updated with current versions, and explain your approach to malware and virus protection, including how you coordinate with County virus‑scanning procedures. (0-15 points) Describe your backup strategy, including backup frequency, data‑retention periods, and recovery processes, and confirm your ability to provide twice‑yearly full database backups with schema for County audit use. (0-15 points) Explain how you will provide advance notice of maintenance outages and coordinate scheduled downtime with the County, and provide your technical support contact structure, confirming that 24/7 support is available. (0-10 points)
23
Software Functionality
Type: longAnswer
Describe how your software meets or exceeds the required functional capabilities, including Resident Controls, Inmate Accounting, Order Entry, Check Writing, Tracking, Security, Cost Recovery, Reports, RMS, Prepaid Release Cards, Funds Deposit Systems, and optional incentive content—and confirm that you will provide initial training at no cost. In your response, explain your approach to ongoing training. (0-20 points) Describe any technology enhancements you provide at no additional cost and explain how these enhancements support or expand the required functional capabilities. (0-20 points)
24
Deliverables & Service Standards
Type: longAnswer
Explain how you will ensure adherence to the Sheriff’s Office security standards and protections of inmate civil rights, describe how your pricing model ensures fairness and transparency, and explain how you support inmate welfare systems while maintaining accurate inmate accounting. (0-30 points)
25
Reporting & Records Management
Type: longAnswer
Describe how your system uses County roster updates every five minutes to manage commissary restrictions and explain your ability to produce reports for public records requests within three days. In your response, confirm that you retain all required records for seven years and describe how those records are stored and retrieved. (0-30 points)
26
Minimum Qualifications & Compliance
Type: longAnswer
Confirm your compliance with all federal, state, and local regulations related to food handling, taxation, licensing, employment, and nondiscrimination. (0-15 points) Describe your plan to obtain and maintain all required permits and food handler certifications. (0-15 points)
27
Proposal Upload
Type: fileUpload
Please upload your proposal materials here.