Pierce County
Questionnaire
SECTION 457(B) DEFERRED COMPENSATION PLAN RETIREMENT PLAN RECORD KEEPING SERVICES
2026-RFP-156
Project Questions
Administrative Questions
Type: sectionHeader
Proposer Confirmation
Type: confirmation
Ownership and Copyright of Submitted Materials
Type: confirmation
Supplemental Attachment Confirmation
Type: confirmation
Insurance Requirements
Type: confirmation
Debarment Certification
Type: confirmation
Organization Information
Type: sectionHeader
Authorized Individual
Type: shortAnswer
Organization Information
Type: longAnswer
Organization Tax ID Number
Type: shortAnswer
Ownership Type
Type: multipleChoice
Organization Contacts
Type: longAnswer
Threshold Review Questions
Type: sectionHeader
Washington State Unified Business Identification (UBI) Number
Type: shortAnswer
Unique Entity Identification (UEI) Number
Type: shortAnswer
Scored Proposal Questions
Type: sectionHeader
Describe your firm’s ability to provide the proposed services given the scope of work and expected volume.
Type: longAnswer
Plan Setup, Transition, and Ongoing Administration Framework
Type: sectionHeader
Describe your implementation and onboarding methodology, including key milestones, timelines, and assigned resources.
Type: longAnswer
How do you manage plan transitions from a prior recordkeeper? Outline your conversion process, data mapping, and reconciliation steps.
Type: longAnswer
What types of historical data can you convert, and how do you ensure accuracy during the import and reconciliation process?
Type: longAnswer
Describe your process for plan document review, updates, and maintenance. Do you support drafting summary plan descriptions (SPDs)?
Type: longAnswer
What is your approach to establishing plan‑specific business rules, eligibility criteria, and administrative controls?
Type: longAnswer
Describe the training and ongoing support you provide to HR, payroll, and administrative teams. What formats and materials are included?
Type: longAnswer
Participant Recordkeeping and Account Maintenance
Type: sectionHeader
Describe your tools and processes for eligibility tracking, new participant enrollment, and updates to existing participant account
Type: longAnswer
How do you establish and maintain participant accounts, including elections and money type classifications?
Type: longAnswer
Explain your vesting tracking methodology and system capabilities.
Type: longAnswer
Describe your processes for beneficiary maintenance, address updates, and overall participant data management.
Type: longAnswer
What daily account audits and reconciliations do you perform to ensure accurate plan and participant‑level data?
Type: longAnswer
Payroll and Contribution Processing
Type: sectionHeader
Describe your payroll file processing capabilities, including file formats, transmission methods, and validation steps.
Type: longAnswer
Can you support multiple payroll frequencies and complex payroll environments? Provide details.
Type: longAnswer
How does your system identify, flag, and communicate payroll file errors?
Type: longAnswer
Describe your process for coordinating contribution and maintenance file delivery.
Type: longAnswer
Investment Administration, Trust, and/or Custody
Type: sectionHeader
Describe your trust and/or custody services, including oversight and reporting.
Type: longAnswer
Explain your daily accounting processes for participant and plan‑level investments.
Type: longAnswer
Describe your trade execution and settlement processes, including controls and timeliness standards.
Type: longAnswer
How do you manage fund mapping, fund changes, rebalancing, and participant‑directed investment changes?
Type: longAnswer
What investment information do you make available to participants, and through which channels?
Type: longAnswer
Do you support custom investment options (e.g., stable value, brokerage window)? Describe capabilities and requirements.
Type: longAnswer
Compliance Support, Testing, and Regulatory Updates
Type: sectionHeader
Describe your processes and tools for monitoring contribution limits under sections 402(g) and 415(c).
Type: longAnswer
What support do you provide for required employee notices, including preparation and distribution?
Type: longAnswer
How do you keep plan sponsors informed about legislative and regulatory changes?
Type: longAnswer
Do you offer fiduciary training? If so, describe format, frequency, and content.
Type: longAnswer
Participant Services, Service Center, and Transactions
Type: sectionHeader
Describe your participant call center, including hours of operation, staffing model, service-level standards, and escalation procedures.
Type: longAnswer
Describe your participant website features, including transaction capabilities, security features, and accessibility.
Type: longAnswer
What educational tools and planning calculators do you offer participants?
Type: longAnswer
Describe your loan processing workflow, modeling tools, and loan repayment tracking.
Type: longAnswer
Explain your distribution processing capabilities, including hardship, in‑service, RMDs, and terminations.
Type: longAnswer
Describe your processes for handling rollover contributions into the plan.
Type: longAnswer
What capabilities do you have for processing, tracking, and qualifying DROs?
Type: longAnswer
Describe your process for preparing and distributing 1099‑R forms.
Type: longAnswer
How are participant statements generated and delivered?
Type: longAnswer
Plan Sponsor Services, Governance Support, and Reporting
Type: sectionHeader
Describe your plan sponsor portal, including reporting capabilities, self‑service features, and data availability.
Type: longAnswer
Provide examples of standard and custom reporting, analytics, dashboards, or plan health metrics you offer.
Type: longAnswer
Describe the role and responsibilities of the dedicated account manager assigned to the plan.
Type: longAnswer
How do you support plan amendments, regulatory updates, and operational changes?
Type: longAnswer
Will you participate in plan sponsor meetings (on-site or virtual)? Describe your support and meeting cadence.
Type: longAnswer
Communication, Education, Engagement, and Financial Wellness
Type: sectionHeader
Describe your participant communication strategy, including customization options and targeted messaging capabilities.
Type: longAnswer
What communication channels do you support (e.g., text, email, app notifications)?
Type: longAnswer
Describe your ability to provide on-site or virtual participant education, including individual and group sessions.
Type: longAnswer
What financial wellness resources, tools, or programs do you offer?
Type: longAnswer
Do you offer weekly or ongoing educational webinars? Describe topics and attendance processes.
Type: longAnswer
Describe the availability and scope of one‑on‑one financial planning consultations.
Type: longAnswer
How do you use plan design analytics or participant data to make recommendations that improve participant outcomes?
Type: longAnswer
Proposal Upload
Type: fileUpload