As an authorized representative of the Proposer, having carefully examined the Request for Proposals, propose to furnish services in accordance therewith as set forth in the attached proposal.I further agree that this proposal will remain in effect for not less than sixty (60) calendar days from the date that proposals are due, and that this proposal may not be withdrawn or modified during that time.I hereby certify that this proposal is genuine and not a false or collusive proposal, or made in the interests or on behalf of any person not therein named; and I have not directly or indirectly induced or solicited any Contractor or supplier on the above work to put in a false proposal or any person or corporation to refrain from submitting a proposal; and that I have not in any manner sought by collusion to secure to myself an advantage over any other contractor(s) or person(s).In order to induce the County to consider this proposal, the Proposer irrevocably waives any existing rights which it may have, by contract or otherwise, to require another person or corporation to refrain from submitting a proposal to or performing work or providing supplies to Pierce County, and Proposer further promises that it will not in the future directly or indirectly induce or solicit any person or corporation to refrain from submitting a response or proposal to or from performing work or providing supplies to Pierce County.

By submitting a proposal, I agree that all documents, reports, proposals, submittals, working papers, or other materials prepared by the Proposer pursuant to this proposal shall become the sole and exclusive property of the County, and the public domain, and not property of the Proposer. The Proposer shall not copyright, or cause to be copyrighted, any portion of items submitted to the County in response to this procurement.

I confirm I have reviewed the content of the following attachments included under this RFP: Sample Agreement and any other documents as identified as "sample" in the Attachments section and acknowledge I understand and agree to these requirements should my organization receive a contract as a result of this proposal.

By submitting a proposal, I understand and agree that if awarded funding from this RFP, the organization must be able to meet all insurance requirements based on services being purchased, prior to contract execution, and types of insurances may include, but are not limited to:Commercial General Liability Insurance: Required on all contracts. Standard levels are $1M occurrence/$2M aggregate (may be higher/lower, depending on value of contract and type of service).Commercial Automobile Liability Insurance: Required when the Contractor uses owned, rented, or leased automobiles to complete the services as required per the contract. Higher coverages may be required for fleet/large passenger vehicles. Workers Compensation Insurance: As required by Washington State.Professional Liability or Errors and Omissions Insurance: If the Contractor provides services such as analysis, consulting, counseling, daycare, legal, medical, nursing, pastoral, medical, or other services that require professional licensing.Abuse and Molestation: If the Contractor will be working directly with youth under the age of 18, elderly, disabled or other vulnerable populations.Cyber/Privacy and Security Insurance: If the Contractor is doing work that could give the Contractor access to personal or sensitive information from within the County's network or on the Contractor's personal computer, or lead to breaches of security, leading to a loss of privacy or identity theft.Crime/Employee Dishonesty Insurance: If the Contractor is in the custody or control of Pierce County funds such as cash, credit cards, checks or physical property.Other insurance(s) applicable to services being purchased: Such as Excess or Umbrella Liability Insurance if the contract is in excess of $500,000.In addition:Pierce County shall be named as an "Additional Insured" which must be provided in the insurance endorsement; andInsurance requirements also apply to any subcontractors hired by the main Contractor to deliver services, where applicable.Please see "Exhibit D" in the SAMPLE AGREEMENT under attachments to see full insurance requirements. If you have questions regarding insurance requirements, please submit them through the “Question & Answer” section of the RFP.

As an authorized representative of the Proposer, I certify to the best of my knowledge and belief that the organization and its principals:Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency;Have not within a three-year period preceding this proposal been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, State, or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property;Are not presently indicted for or otherwise criminally or civilly charged by a government entity (Federal, State, or local) with commission of any of the offenses enumerated in paragraph (1)(b) of this certification; andHave not within a three-year period preceding this proposal had one or more public transactions (Federal, State, or local) terminated for cause or default.Does not employ any person nor contracts with any person or agency excluded from participation in federal health care programs under either 42 U.S.C. 1320a-7 (§§1128 or 1128A Social Security Act) or debarred or suspended.By checking the confirmation, I understand that a false statement on this certification may be grounds for rejection of this proposal or termination of any award. In addition, under 18 USC Sec. 1001, a false statement may result in a fine of up to $10,000 or imprisonment for up to 5 years, or both.

Please provide the name and title of the individual authorized to execute a contract on behalf of the organization.

Please provide the legal name, any d/b/a names, years in business, local address, billing address if different, email address, and phone number of the organization making the proposal.

Please provide the Employee Identification Number (EIN).

Please provide the organization's UBI number. WARNING: Failure to provide a UBI number will be cause for the application to be disqualified from competition.

Please provide the name, phone, and email for:Executive Director/CEO/PresidentFinancial Manager/CFOContract Manager

An organization must have, at the time of submission, an active UEI number when the funding for the procurement is identified as federal. Please list your UEI as issued by Sam.gov. Funding may or may not create a subrecipient relationship between the organization and the County. WARNING: Failure to provide a valid and active UEI number may result in the disqualification of the application from further consideration.

Turnkey System Description & Hardware Requirements Describe your proposed turnkey inmate communications system, including telephony, video visitation, tablets, kiosks, and all supporting hardware and software, and confirm that all equipment is tamper tamper resistant and does not require connection to the County network unless expressly approved. (0-30 points) Calling Features, Call Controls & Recording Requirements Explain how your system manages and administers collect, prepaid collect, and debit calling; prevents incoming calls; ensures out going only functionality; and records all personal calls while ensuring legal and authorized witness calls remain unrecorded. (0-30 points)

Provide a comprehensive preliminary implementation plan and full installation schedule, including your transition strategy, prior experience transitioning from incumbent providers, and the methods you use to minimize service disruptions during migration. (0-30 points) Describe your approach to equipment staging and relocation when installation space is limited. (0-30 points)

Describe how your system functions as a web based platform, including whether any device side software is required on County PCs, and explain how the system delivers core telephony features such as positive call acceptance, post acceptance billing, bilingual voice prompts, and fraud detection capabilities (including switch hook activity, extra digits, and three-way calling). (Describe how your system manages and updates call blocking rules (including numbers, area codes, prefixes, tollfree numbers, and victim numbers), the system branding announcements it supports—including language options—and the methods used to maintain accurate, systemwide time synchronization across all devices. (0-60 points)

Describe how your system integrates with JMS and LINX for PIN administration, including how frequently inmate data is updated to meet the required 10‑minute automated sync interval, and how text‑to‑speech (TTS) name announcements are generated using LINX data. (0-60 points)

Describe how your system integrates with JMS and LINX for PIN administration, including the frequency and reliability of inmate data updates to meet the 10minute automated sync requirement, and how the system uses LINX data to generate accurate text-to-speech (TTS) name announcements. (0-60 points)

Describe your secure, password protected 2-way voice messaging system for inmates and approved contacts, confirm that the feature requires no additional hardware, and explain how PCSO can disable or suspend the messaging service at its discretion. (0-60 points)

Describe your system’s PIN management capabilities, including the ability to activate PINs within one hour of housing assignment, associate each PIN with housing unit/pod/floor/facility, detect and block simultaneous PIN use, and support add/change/delete PIN actions through the JMS/LINX interface. (0-60 points)

Describe your system’s call record management capabilities, including searchable call record fields, the method for attaching investigator notes, recording retention processes for the full contract term and transition period, and the pruning and download options available for investigative use. (0-30 points) Describe your automated transcription solution for audio and video files and confirm that your system imposes no limit on the number of authorized users. (0-30 points)

Provide detailed specifications for all proposed intake speakerphones, housing area telephones, handset cords, and kiosk equipment; confirm that all equipment is new or like new and meets national corrections standards; and describe the volume control features included with each device type. (0-60 points)

Describe your system’s infrastructure and information security capabilities, including confirmation that all data is stored within the continental United States, the system’s UPS backup capacity, specifications for server enclosures and compliance with County standards, the structure of your unified database for legal and blocked numbers, and the process used to update attorney numbers using Washington State Bar data. (0-30 points)

Describe your tablet system’s capabilities, including access controls based on housing assignment; support for educational content, legal research, messaging, photo delivery, postal mail scanning, and commissary integration; the methods used to prevent access to County internet sites or social media platforms; and how the system issues refunds, coupons, or vouchers to inmates. (0-50 points)

Describe your acceptance testing process upon system cutover and explain how action items are documented, tracked, and jointly resolved with PCSO throughout the testing and validation period. (0-50 points)

Describe your system’s investigative monitoring capabilities, including live call monitoring functions and available monitoring durations, the ability to perform random reviews of recorded calls, and automated alerting for targeted inmates or telephone numbers. (0-30 points) Explain your system’s advanced investigative analysis features, including keyword and phrase search in English and Spanish, voice recognition and speaker identification capabilities, and available data analytics or intelligence mapping tools such as THREADS type functionality. (0-20 points)

Describe how your company meets all service and reliability requirements, including response times for Priority Levels One, Two, and Three; confirmation of 24/7/365 availability for Priority One and Two issues; your preventative maintenance schedule and documentation process; and your vandalism reporting procedures and responsibility for losses due to vandalism. (0-50 points)

Describe the qualifications and experience of your proposed onsite technician, your process for replacing onsite technicians within required timelines, and your training program for all support staff who will work with the inmate communications system. (0-20 points) Identify your proposed Account Representative and describe their role; explain your processes for providing service and emergency contact directories, public complaint support (including bilingual availability), employee complaint resolution, and your recruitment and retention plan to maintain required staffing levels. (0-30 points)

Identify your proposed ADA liaison and describe their qualifications; describe your wheelchair accessible phone and video phone solutions, including the required portable video phone units; and explain the safeguards your system uses to prevent non ADA inmates from fraudulently accessing or misusing TTY relay services. (0-30 points)

Confirm your willingness and capability to install new cabling or obtain lawful rights to use existing cabling. (0-10 points) Describe your approach to installing or modifying cabling and electrical systems, confirm your coordination process with County Facilities Management for all electrical work, and describe your grounding, cooling, and power integrity standards for system equipment. (0-20 points)

Describe your video visitation system’s operational capabilities, including scheduling functions, monitoring tools, restrictive control options, integration with JMS/LINX for inmate and account verification, and kiosk deployment options for limited space housing units. (0-10 points) Describe your system’s capabilities related to video visit integrity and user support, including real time monitoring and termination by PCSO staff, retention and indexing of recorded visits, visitor equipment testing tools for remote sessions, and visitor support and troubleshooting services. (0-10 points) Describe your portable video phone units and their secure login functionality; explain how Video Relay Service (VRS) capability is implemented, including restrictions on call types; and provide examples of the English and Spanish instruction plates that accompany each device. (0-10 points)

Describe how your system secures voice, video, and data both in transit and at rest, provide details on your data loss prevention (DLP) program, and confirm that wireless components are encrypted using WPA2. (0-15 points) Describe how your system enforces SSID controls, default credential changes, and password complexity requirements; confirm that no contractor devices will connect to the County network; and explain how PCSO staff receive timely access to required files and recordings. (0-15 points)

Describe your inmate debit account functionality, including how charges are applied to calls and services; explain how friends and family can add funds and access inmate account numbers through your system; and describe your TouchPay kiosk solution, including installation requirements, security features, and how kiosks support account funding. (0-30 points)

Describe your mail receiving, scanning, and kiosk delivery service (0-20 points)

Describe how your system records onsite visits and maintains archives; explain how booth assignment or PIN input is used to identify inmates within those recordings; and describe how the system enables PCSO staff to disable recording for clergy or other privileged visits. (0-30 points)

Provide samples of your finance, maintenance, statistical, and call access reports; describe your reporting delivery methods (portal, automated schedules, etc.); and explain your data export formats and any customization capabilities. (0-30 points)

Please upload your proposal materials here.